Cancellation/Rescheduling Policy & Sick Patient Policy – Please Read Carefully:
WE REQUIRE 3 HOURS NOTICE IF YOU NEED TO CANCEL OR RESCHEDULE AN APPOINTMENT TO A LATER TIME OR LATER DATE.
IF YOU ARE FEELING SICK OR EXPERIENCING ANY COVID-19 SYMPTOMS (FEVER, COUGHING, CHILLS, ETC.), PLEASE CANCEL YOUR APPOINTMENT ASAP. We will not treat anyone who is sick at our facility.
TO CANCEL/RESCHEDULE YOUR APPOINTMENT(S): You may cancel/reschedule using our online appointment scheduler if you booked online, or call 617-499-9993 if you scheduled by phone and/or need assistance; if we don’t answer the phone, please leave a message as we check messages regularly.
If you miss an appointment or cancel or reschedule it to a later time or later date with less than 3 hours notice, then you will be charged $25 for your missed/late canceled/late rescheduled appointment. If you have a package of appointments we will deduct one of your pre-paid visits from that package instead. Thank you for your understanding, respect and consideration.
You may park in the lot behind our building as long as you park directly in front of a 30 minute parking sign (you can park for up to 2 hours in a 30 minute spot and you will not be towed!). You have a MAXIMUM OF 2 HOURS for parking in the 30 minute spots. Alternatively, you may park on a spot in a street spot on Massachusetts Avenue with a meter – there are PLENTY of street spots available. Please put in enough quarters for at least 75 minutes for a first visit, or 1 hour for a follow-up. Meters cost a quarter per 15 minutes.