Cancellation/Rescheduling Policy & Sick Patient Policy – Please Read Carefully:
WE REQUIRE 3 HOURS NOTICE IF YOU NEED TO CANCEL OR RESCHEDULE AN APPOINTMENT.
IF YOU ARE FEELING SICK OR EXPERIENCING ANY COVID-19 SYMPTOMS (FEVER, COUGHING, CHILLS, ETC.), PLEASE CANCEL YOUR APPOINTMENT ASAP. We will not treat anyone who is sick at our facility.
TO CANCEL/RESCHEDULE YOUR APPOINTMENT(S): You may cancel/reschedule using our online appointment scheduler if you booked online, or call 617-499-9993 if you scheduled by phone and/or need assistance; if we don’t answer the phone, please leave a message as we check messages regularly.
If you miss an appointment or cancel or reschedule it with less than 3 hours notice, then you will be charged $25 for your missed/late canceled/late rescheduled appointment. If you have a package of appointments we will deduct one of your pre-paid visits from that package instead. Thank you for your understanding, respect and consideration.